Our services includes end to end management of your IT Infrastructure which enable you to focus on your core Business. Our cost effective managed service will ensure your IT Infrastructure is maintained with industry standards.
Desktop Management/IT Helpdesk Services
IT Helpdesk Service will cover the Desktops, Laptops and Peripherals (Printers, scanners). Support will cover Hardware, Operating System and Office Automation (Win 2008/Office 360/2016), Mail, Moves/Adds/Changes, Virus, Patch Management . Also will manage the first level support for Enterprise Application and other requirements
Server Management Services
The Server Management Service will cover Hardware Trouble Shooting, Administration, Patch Management, OS hardening, Server Performance Reports like Memory Utilization, Disk IO, CPU utilization, Network utilization, Manage Active directory User groups etc. Also the team will liase with principal supplier to escalate and resolve the issues.
Database Management Service
Our dedicated DBA will manage your databases end to end including backup management, patch management, DR and High availability setup, performance fine tuning, troubleshooting etc. Also will conduct periodic house keeping to ensure the enterprise data is well managed.
Network Management Service
Service will ensure high availability of Network and will include Identification, Investigation and Troubleshooting, Escalation where necessary, Configuration Management, routing changes,patch management,Quality of Service, Configuring new links, maintaining list of all used and unused IP addresses, Upgrade IOS, Document Changes, Tagging and Labeling for easy identification.Also will provide the preventive maintenance of the network components.
